Curb
Curb Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.2 star rating based on 19 customer reviews. Consumers are mostly dissatisfied with overcharges, unauthorized tips, app problems, no-shows, and difficulty getting refunds or customer service.
Key Takeaways for Future Customers
- Read receipts and check charges to avoid unexpected tips or billing errors mentioned in many Curb reviews.
- Expect limited customer service access; prepare documentation when seeking refunds.
- Auto payment can sometimes duplicate charges; monitor statements after rides.
Negative Feedback / Risk Areas
- Frequent customer complaints about overcharged fares and unapproved tips.
- Refunds are commonly requested and often slow or hard to obtain.
- Poor phone support and app issues prevent account changes or timely help.
Positive Feedback
Some users report the app works well and find the service convenient when it functions properly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.2 star rating based on 19 customer reviews. Consumers are mostly dissatisfied with overcharges, unauthorized tips, app problems, no-shows, and difficulty getting refunds or customer service.
Key Takeaways for Future Customers
- Read receipts and check charges to avoid unexpected tips or billing errors mentioned in many Curb reviews.
- Expect limited customer service access; prepare documentation when seeking refunds.
- Auto payment can sometimes duplicate charges; monitor statements after rides.
Negative Feedback / Risk Areas
- Frequent customer complaints about overcharged fares and unapproved tips.
- Refunds are commonly requested and often slow or hard to obtain.
- Poor phone support and app issues prevent account changes or timely help.
Positive Feedback
Some users report the app works well and find the service convenient when it functions properly.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Driver lied about payment not going through then asked for cash
- - The driver claimed card charge failed and the screen went blank.
- - I was told to pay cash; the charge remained pending, and support is hard to reach.
Driver told me the charge by credit card did not go through. The screen went blank.
He said, 'Oh well, you will have to pay cash.' I said, 'Are you sure?' He insisted. So I checked that night. The charge was pending.
I have tried to call CURB MOBILITY today and you can't get through to any of their customer service numbers. Watch out, people, this is a new scam.
- Taxi rides
- Con artists dishonest drivers
Preferred solution: Full refund
User's recommendation: They can scam you. I gave him 20 dollars cash and I am also being charged on my credit card card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTip added without knowing and need to know what an extra fee
I noticed my charge was over $4 more than what I approved. When I viewed my receipt, it showed a tip I did not approve.
Preferred solution: Price reduction
User's recommendation: check your receipt before you exit the taxi
New Orleans, Louisiana
Stealing people money, not getting the proper amount of money when you complete a trip
Every time you use this curb, you dont get your whole amount of money. I had a trip for $28.49 was swiped.
I only got $12.99. This is not cool.
User's recommendation: Every time I take a trip, my money is not right
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
I need receipts for a trip on 02/20/25 from *** to ******
- - Trip from JFK to 225 Adams Street, Brooklyn, NY 11201 on 02/20/26 at 8 PM.
- - Payment: $87.31.
- - Curb application failed due to credit card not accepted.
I need a receipt for my trip from *** to ******.
Trip on 02/20/26 at 8 PM.
With payment $87.31.
I was not able to make an application for curb because the system does not accept my credit card number.
User's recommendation: I do not have application with curb because it not accept my credit card number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis should go to no stars. Company never showed up
- - I was charged $33 for nothing.
- - No one showed up; calls produced muffled noises.
- - I will ask my bank for a refund.
I have a $33 charge for nothing. I waited.
It was five minutes past the hour, and nobody showed up. Nobody called me or texted me about what was happening. I contacted the company, and when people picked up, all I heard was muffled noises. I called three times, and it was the same effect every time.
So I knew it was wise to just call a lift.
C'est la vie. I will talk to the bank about getting my money back.
- No pros
- Lying untrustworthy scheme
Preferred solution: Full refund
User's recommendation: Do not use
Chicago, Illinois
Overcharged
Overcharged for ride March 20 @ 6:45
Ride #HAUH25
Canal to Superior ***, ***
Please refund to credit card.
User's recommendation: Be vigilant
Chicago, Illinois
Overcharged
Overcharged for ride March 20 @ 6:45
Ride #HAUH25
Canal to Superior ***, ***
Please refund to credit card.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Arlington Heights, Illinois
Poor customer service
- - Missed ride and couldn't reach anyone.
- - Tried three cards; none worked; it had worked initially.
- - Need to delete these cards; no one to speak to.
They say I missed my ride. Had no way of reaching anyone?
Tried to get another ride. Said cc did not work? Put in three different cc none worked? But worked initially??
Need to delete these cards.
Dont know how?? No one to speak to.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to change password or cancel existing account and open new one.
- - CURB account won't open or let me change my password.
- - I'm locked out and can't use CURB in a taxi; the help line won't recognize my number.
My CURB account won't open or let me change my password and open a new account, and their help line won't accept my call because they won't recognize my phone number. I'm locked out and cannot use CURB when I'm in a taxi!
User's recommendation: Customer Service should respond to all calls@@
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFor video appointment
I updated all documents but curb asked for video appointment so I want a appointment I cant go online I want to work please give me a video appointment tomorrow
Resolved: Seeking refund for incorrect charge from Curb
- - I reached a human at Curb and discussed the issue.
- - I went to the bank to verify a refund; the officer said he had a similar issue with Curb and hadn't received it.
Company fixed the issue and I have been provided with full refund. Look very carefully at your receipt at the end of your ride, and don't leave the cauntil you have verified it's conrrect.
I finally reached a human being at Curb (NOT easy) and discussed the issue.
Then I went to the bank to make sure I was credited with the refund I was owed.
The bank officer said he'd had a similar issue with Curb and had not received a refund.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnapproved charges
- - Three rides in 15 minutes; the first driver canceled.
- - The second driver couldn't find us; the third driver refused to drive the block; all rides charged.
3 times we used the app in a matter of 15 minutes. First driver cancelled.
Second driver said he couldn't find us. Third driver called and said he was at the location. I said, 'Nope, we are a block away.' He refused to drive the block. Curb has no customer service number.
All 3 times I was charged for the fare. Terrible service.
- Drivers try to rip you off
Preferred solution: Full refund
User's recommendation: Run away, don’t use the app, hail a taxi the old fashioned way.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTaxi dropped off at wrong place
- - Driver did not take us to the sphere and left halfway.
- - Charged $19.12; we want a refund.
- - Please contact us by text or email: Jordan 0919@***.com.
My driver did not drive us all the way to the sphere. He left us halfway there and pulled away.
I want my $19.12 back. 516-984-****. I was charged on my credit card.
I needed somebody to get back to me. Text me, email me, Jordan 0919@***.com, or the phone number to text.
- Deceitful driver
Preferred solution: Full refund
User's recommendation: Make sure Driver drops you off at the sphere taxi drop off mine did not left me to walk a half a mile
Left wallet in cab
I would like someone to contact me at 716-308-**** I left my wallet in the backseat of a cab from JFK to Massapequa best Western Bell Harbor Inn 5080 Sunrise Highway, June 16 today at about 12:30 PM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerE-HAIL Service termination
- - I was terminated without exact reasons or a chance to present my side.
- - The case could be that the customers are in error and have made spurious claims.
My e-hail service was terminated without providing me with the exact information on the reasons for the termination or an opportunity to give my account of the incidents that may have been the cause of termination. The case could be that the customers are in error and have made spurious claims.
Preferred solution: I'm a taxi driver who wants to have my E-hail service reinstated, until the matter of my termination has been explained in detail and I am given an opportunity to explain account of the incidents causing termination.
User's recommendation: Tell customers to stay at the location that appear on my Taxi's screen and also don't ask to drop off at a different location.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharges
The driver took me to OHare airport when I said Midway! Then I had to pay!! I missed my flight and had to rebook.
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